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Continue ShoppingShipping Policy
Last Updated: December 01, 2025
This Shipping & Delivery Policy explains how orders placed on Cosmoji (cosmoji.com) are processed, shipped, and delivered within India. By placing an order with us, you agree to the terms set out below.
1. Order Processing & Handling Time
1.1 Order Processing Time
- All orders are normally processed within 2 (two) working days from the time of placement.
- Approximately 95% of orders are shipped within this standard processing window, subject to successful payment authorization and stock availability.
1.2 Weekends & Public Holidays
- Orders placed on Sundays or public holidays are processed on the next working day.
- This may slightly extend the overall processing and dispatch time beyond the usual 2 working days.
1.3 Order Confirmation & Dispatch Updates
- Once your order has been dispatched, you will receive an order confirmation and/or shipping confirmation via email and/or SMS, containing:
- Your order details
- Basic shipment information
- An estimated delivery timeline (indicative only)
2. Estimated Delivery Timelines
2.1 Delivery Time Calculation
- Delivery time is calculated after the order has been dispatched from our facility, not from the time of placing the order.
2.2 Delivery Timelines (Within India)
3.2 Detailed Breakdown
- Prepaid Orders < ₹501
- You pay ₹59 as shipping charges.
- COD Orders < ₹501
- You pay ₹59 (shipping) + ₹49 (COD handling fee).
- Orders ≥ ₹599
- Shipping is FREE.
- If you choose Cash on Delivery (COD), only the ₹49 COD handling fee applies.
3.3 Additional Notes
- Remote Locations
- Additional shipping fees may apply for certain remote, hard‑to‑reach, or special service locations as determined by our courier partners.
- Any such additional charges will be clearly communicated at checkout before you complete payment.
- Bulk / Wholesale Orders
- For bulk or wholesale quantities, custom shipping charges may apply based on order size, weight, and destination.
- These charges will be communicated to you at the time of order confirmation.
- Fragile Items
- Certain fragile products may require special packaging or handling.
- Any additional handling or packaging charges, if applicable, will be clearly informed to you in advance, before finalizing the order.
4. Delivery Process
4.1 Delivery Attempts
- Our courier partners generally make up to three (3) delivery attempts on consecutive or alternate working days.
- If the recipient is unavailable during these attempts, the shipment may be marked as undeliverable and could be returned to origin (RTO).
4.2 Delivery Timings
- Deliveries are typically carried out between 9:00 AM and 7:00 PM on working days (excluding Sundays and public holidays), subject to local courier operations.
4.3 Notifications & Updates
- You will receive SMS and/or email updates at key stages of your order:
- Dispatch / Shipped
- Out for Delivery
- Delivered (as per courier scan status)
4.4 Accurate Delivery Information
To ensure smooth and timely delivery, please provide accurate and complete details at checkout, including:
To ensure smooth and timely delivery, please provide accurate and complete details at checkout, including:
- Full Name and active Mobile Number
- Complete address including:
- House/Flat Number, Building Name
- Street/Area/Locality
- City, State, and PIN Code
- A nearby landmark (optional, but strongly recommended to assist delivery personnel)
Incomplete or inaccurate information may lead to delivery delays or failed deliveries.
5. Order Tracking
5.1 Tracking ID / AWB Number
- Each dispatched order is assigned a unique Tracking ID / AWB (Air Waybill) Number by the courier partner.
5.2 Communication of Tracking Details
- You will receive your Tracking ID / AWB via email and/or SMS once your order has been shipped.
5.3 How to Track Your Order
- You can track your shipment by:
- Clicking on the tracking link shared via SMS/email, or
- Using the “Track Order” option on our website and entering the required details (such as order ID or tracking number).
Tracking updates are provided directly by our courier partners and are subject to their scan and update frequencies.
6. Delivery Coverage
6.1 Pan‑India Service
- We offer Pan‑India delivery across all serviceable PIN codes within India using our network of logistics and courier partners.
6.2 Serviceability Check
- Service availability for your address is checked through PIN code verification at checkout. Only addresses validated as serviceable by our courier partners are eligible for delivery.
6.3 International Shipping
- International Shipping is currently not available.
- Orders can be placed and delivered only within India to serviceable PIN codes.
7. Failed Deliveries & Return‑to‑Origin (RTO)
7.1 Reasons for Failed Deliveries / RTO
A shipment may be marked as Return‑to‑Origin (RTO) and sent back to us if:
A shipment may be marked as Return‑to‑Origin (RTO) and sent back to us if:
- The address provided is incorrect or incomplete
- The recipient’s phone number is unreachable or repeatedly not answered
- The recipient refuses to accept the package
- Delivery attempts (up to three) are unsuccessful for any other customer‑related reason
7.2 Charges in Case of Customer‑Related Failures
- In cases where delivery fails due to customer error or unavailability, the original shipping charges and COD handling charges (if any) are non‑refundable.
- If you had availed free shipping, we may still treat the shipping component as utilized against that order for the purpose of refunds.
7.3 Reshipment of RTO Parcels
- If your order is returned to us as RTO and you wish to have it reshipped, you may be required to:
- Confirm updated address/contact details, and
- Pay applicable reshipping charges and/or any additional COD handling fees, as communicated by our team.
Reshipment will be initiated only after such charges (if any) are paid and confirmed.
8. Shipping Delays
8.1 Operational & External Delays
While we strive to ensure timely dispatch and delivery, certain delays may occur due to reasons outside our direct control, including but not limited to:
While we strive to ensure timely dispatch and delivery, certain delays may occur due to reasons outside our direct control, including but not limited to:
- Extreme weather conditions
- Natural calamities or force majeure events
- Political disruptions, strikes, or curfews
- Sudden operational issues at courier hubs
- High order volumes during festive seasons or sale periods
8.2 Customer Responsibility During Delays
- In case of delays, we request you to:
- Regularly monitor your tracking status using the provided tracking ID / link.
- Allow some additional time for delivery in the event of known regional disruptions.
We will make reasonable efforts to coordinate with our courier partners and support you in resolving any undue delays.
9. Customer Support
For any questions, clarifications, or assistance regarding shipping, delivery, or tracking, you can reach us through the following channels:
Email: hello@cosmoji.com
Phone / WhatsApp: +91 98765-43210
Support Hours:
Monday to Saturday, 9:30 AM to 6:30 PM (IST)
(Excluding Sundays and public holidays)
Physical Address:
Cosmoji
4TH FLOOR, 407, Exiito Commercial Hub,
Jahangir Pura OLPAD Road, Near Milan Township,
Surat, Gujarat – 395005, India
Our team will make reasonable efforts to address your queries and concerns related to shipping and delivery in a timely manner.