Privacy Policy

1. Information We Collect

1.1 Personal Information

• Name
• Phone Number
• Email Address
• Shipping Address
• Billing Address

1.2 Payment Information

• We do not store your full credit card, debit card, or net banking details on our servers.
• All payment-related information is processed directly by secure, third‑party payment gateway providers such as Razorpay, PhonePe, or Stripe, which adhere to PCI‑DSS (Payment Card Industry Data Security Standard) and other applicable security standards.
• We may receive limited transaction-related information from these providers (such as transaction status, masked card details, payment method, and payment reference IDs) to confirm your payment, process refunds, and maintain records as required by law.

1.3 Device & Log Information

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Date and time of your visit
• Pages visited, time spent on pages, and referring/exit pages

• Ensure the website functions correctly
• Diagnose technical issues and maintain security
• Analyze usage patterns and improve user experience

2. How We Use Your Information

1. Process and Fulfill Orders
   1. To process, confirm, and deliver your orders accurately.
   2. To generate and send invoices, order confirmations, and shipping updates.
2. Communicate with You
   1. To communicate regarding your orders, deliveries, and returns via Email, SMS, or WhatsApp.
   2. To respond to your queries, support requests, and feedback.
3. Improve Our Services and Website
   1. To monitor and analyze usage and performance of our website.
   2. To troubleshoot problems, optimize site performance, and enhance customer experience.
4. Fraud Prevention and Security
   1. To detect, investigate, and prevent fraud, abuse, or security incidents involving our services.
   2. To protect our rights, property, and safety and that of our users and the public.
5. Legal and Regulatory Compliance
   1. To maintain records and comply with obligations under applicable laws, regulations, and legal processes.

3. Sharing of Information (Third Parties)

3.1 Logistics & Delivery Partners

• Name
• Shipping Address
• Phone Number

3.2 Payment Processors

• Confirm orders
• Process refunds
• Maintain transaction records for accounting and compliance

3.3 Legal and Regulatory Disclosures

• By applicable law, regulation, or legal process
• In response to valid requests by public authorities, including courts, regulators, or government agencies
• To protect and defend our rights, interests, property, or safety, or those of our users or the public, as permitted by law

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

4.2 How We Use Cookies

• Remember your preferences and settings
• Understand how you use our website (pages visited, time spent, etc.)
• Improve site performance, layout, and content
• Optimize the user experience across devices and browsers

4.3 Managing Cookies

• Accepting or rejecting cookies
• Deleting existing cookies
• Receiving notifications when a cookie is being placed

5. Data Security

• Use of Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers
• Hosting your personal information behind secured networks
• Regular malware scanning and security checks
• Limiting access to personal data to authorized personnel and service providers who need such access to perform their duties and are bound by confidentiality obligations.

6. Your Rights (GDPR & Indian IT Act)

1. Access Your Data
   Request confirmation whether we process your personal data and, if so, request access to the personal data we hold about you.
2. Rectification (Correction)
   Request correction of any inaccurate, incomplete, or outdated personal data relating to you.
3. Erasure (Deletion)
   Request deletion of your personal data where – We may retain certain information where we are legally required or permitted to do so (for example, for tax, accounting, or legal obligations).
   1. The data is no longer necessary for the purposes for which it was collected; or
   2. You have withdrawn consent (where processing is based on consent); or
   3. Erasure is required by applicable law.
4. Restriction or Objection to Processing
   In specific situations provided under applicable laws, you may request that we restrict or object to the processing of your personal data.
5. Opt‑Out of Marketing Communications
   You can opt‑out of receiving non‑transactional marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting us using the details provided in the Contact Us section. Transactional communications (such as order confirmations, shipping updates, and essential service messages) will continue as long as you use our services.

7. Children’s Privacy

• If you are a parent or guardian and believe that your child has provided personal information on our website, please contact us immediately using the contact details below.
• Upon verification, we will take reasonable steps to promptly remove such information from our records.

8. Changes to This Privacy Policy

• Changes in our business operations and practices
• Changes in applicable laws and regulations
• Improvements or clarifications in how we describe our privacy practices

• Post the updated Privacy Policy on this page; and
• Update the “Last Updated” date at the top of this Policy

9. Contact Us