Refund & Return Policy – Cosmoji

Effective Date: July 18, 2025

At Cosmoji, we aim to deliver quality products with a smooth shopping experience. However, if you receive a defective product, we're here to help. Please read our policy carefully to understand your rights and responsibilities.

🚫 No Exchange Policy

We do not offer exchanges under any circumstances. All requests will be processed as returns and refunds only, and only if they meet the criteria below.

✅ Return Eligibility

• We accept returns only for defective or damaged products.
• A clear unboxing video is mandatory and must:
  • Start before opening the sealed package
  • Show the full unboxing process
  • Clearly display the defect
• You must initiate a return request within 1 day of delivery.
• The item must be:
  • In its original condition
  • In the original packaging with all accessories and tags
• We do not accept returns for:
  • Change of mind or preference
  • Wrong product ordered by customer
  • Items without an unboxing video

📩 How to Request a Return

1. Email us at support@cosmoji.com or use the contact form on our website.
2. Include the following:
   • Order ID
   • Date of delivery
   • Photos of the product
   • Full unboxing video clearly showing the defect
3. Our support team will review your request and respond within 24–48 hours.

🚚 Return Process

• If approved, we will arrange a pickup or ask you to self-ship (with reimbursement up to ₹100).
• Pickup will be attempted up to 3 times.
• The returned item will be inspected by our quality team.

💰 Refund Process

After successful inspection of the returned item, the refund will be processed as follows:

🔹 Prepaid Orders

• Refund to the original payment method
• Timeline: 5–7 business days after inspection

🔹 Cash on Delivery (COD) Orders

• Refund via Bank Transfer or UPI
• We will request your bank details securely after approval
• Timeline: 5–7 business days after inspection

Note: Refunds will not be processed if the defect is not verified or if return conditions are not met.

⚠️ Important Notes

• The unboxing video is mandatory for all defect-related returns.
• We reserve the right to reject a return if the video is missing, unclear, or the defect is not visible.
• Refunds will not include any shipping or COD fees unless the product delivered was wrong or defective.
• No exchanges or replacements will be provided.

📞 Contact Us

If you have any questions or concerns:

• Email: support@cosmoji.com
• WhatsApp: [Your Number]
• Support Hours: 10 AM to 6 PM IST, Monday to Saturday

By shopping with us, you agree to abide by our Refund & Return Policy. Thank you for choosing Cosmoji!