Refund Policy– Cosmoji

At Cosmoji, we understand that sometimes you may need to cancel your order. If your order hasn't been dispatched, you can easily cancel it by contacting our customer support team via email at hello@cosmoji.com or call us at +91 9408358493 (available Monday to Friday, 10 AM - 6 PM).

For orders that have already been dispatched, you cannot cancel the order.
Please note that combo orders cannot be partially cancelled – the entire order must be cancelled.

For orders in transit, while we'll try our best to cancel them, we cannot guarantee cancellation once they're with our delivery partners.

RETURNS & EXCHANGE POLICY

We accept returns within specific timeframes -

48 hours for defective or damaged products.
7 days for general returns from the date of delivery.

All returns must be in their original packaging with seals intact. Valid reasons for returns include:

Damaged or defective products.
Incorrect items delivered.
Missing products.
Quality issues.
Expired products.
Authentication concerns.

To process your return, we require an unboxing video showing the Cosmoji seal, clear images of any damage or defects, your order ID, and the original invoice.

We cannot accept returns for:

Used or opened products.
Items damaged due to customer handling.
Products without original packaging.
Items with removed tags or seals.
Products past the return window.

REFUND PROCESS

Our refund process is designed to be quick and transparent:

Standard refunds are processed within 2-3 business days and credited to your original payment method.
For COD orders, refunds are processed via bank transfer.

For general returns, a processing fee of ₹200 will be deducted from the refund amount.

Exchange shipping incurs a charge of ₹100.
No deductions apply for defective items.

EXCHANGE PROCESS

To initiate an exchange, a request must be made within 7-10 business days. Contact our customer support team with your order details and documentation, including photos or videos of the product.

Once approved, we'll schedule a pickup (free for defective items) and send your exchange within 5-7 days after quality verification.

VIDEO CONSULTATION POLICY

Cosmoji also offers video consultations with expert dermatologists. We provide flexible scheduling options and follow-up consultations to ensure comprehensive care. All consultations are conducted by qualified professionals who provide personalized medical advice.

CONTACT INFORMATION

For any queries or support, please reach out to us at:

Email: hello@cosmoji.com
Phone: +91 9408358493
Business Hours: Monday to Friday, 10 AM - 6 PM
Address: 4th Floor, Office No. 407, Exito Commercial Hub, Jahangir Pura Road, Jahangirpura, Surat, Gujarat, PIN: 395005.

Cosmoji reserves the right to modify this policy. The latest version will always be available on our website.

Refund Policy